good part of my job is to listen to customers complain, almost always with good reason, insurance companies and the high cost of insurance rca. to fulfill this task without leaving your wisdom use a personal approach, created over the years of high school, that is to stop listening and start nodding rhythmically as they do those friendly little spring in their right mind (or like the fool when he speaks of pdl berlusconi). the conversation almost always ends with the usual "look what I do not have with you, I say to you here now because you're there." I imagine these people come into agency to find if a cat and begins to break his balls for the price of the policy ... oh well not digress. is essential in these situations to avoid contradicting the customer, because otherwise the mount the incazzatura or offended, but it is also recommended to bear him out convincingly to avoid fomenting more than not ending up breaking balls.
said this the other day giustappunto I was putting into practice my patented method with a guy who was in the agency to pay for rca. everything went smooth as usual and we were about to arrive safely at the end of the tirade when the customer wanted to be an alternative, changing the subject and found a flaw in my system. I says: "Look, I do not have it with you (and up to far so good), we both know how hard it is to go forward today. the rest have more or less the same age, we both employees (employed full (a) tion, please), and earn both the 1400/1500 € per month ...".
not remember what happened after that, I have only a vague vision of the poor man who reached the door of a large breath while I continued to stare into space, the prey of many nervous tics.
you say, what's the moral of all this?
I reply, I must improve my method.
(just for the record my paychecks fluctuate between 850 and 980 euro per month)
said this the other day giustappunto I was putting into practice my patented method with a guy who was in the agency to pay for rca. everything went smooth as usual and we were about to arrive safely at the end of the tirade when the customer wanted to be an alternative, changing the subject and found a flaw in my system. I says: "Look, I do not have it with you (and up to far so good), we both know how hard it is to go forward today. the rest have more or less the same age, we both employees (employed full (a) tion, please), and earn both the 1400/1500 € per month ...".
not remember what happened after that, I have only a vague vision of the poor man who reached the door of a large breath while I continued to stare into space, the prey of many nervous tics.
you say, what's the moral of all this?
I reply, I must improve my method.
(just for the record my paychecks fluctuate between 850 and 980 euro per month)
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